Terms and conditions

Terms and Conditions

These Terms and Conditions apply to all purchases made through the Ernest London website, accessible via info@ernestlondon.com.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Applicability

These Terms and Conditions apply to all offers, orders and agreements made through our website. By placing an order, you confirm that you have read, understood and accepted these Terms and Conditions in full.

2. Product information

We do our utmost to ensure that all product descriptions, images and information on our website are accurate and up to date.

However, minor errors, typographical mistakes or slight variations in colour or appearance may occur. These differences do not constitute grounds for cancellation or compensation.

3. Orders and payment

All orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or location.

Customers are responsible for selecting a payment method that is available and compatible in their region.

Prices displayed on the website include applicable taxes, unless stated otherwise.

We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect pricing or technical errors.

4. Processing and delivery

Order processing — Processing time: 1 to 3 working days

Shipping — Estimated delivery time: 3 to 7 working days, depending on destination

Orders are dispatched directly from our international suppliers, including suppliers based in China.

Delivery times are estimates and may vary due to customs procedures, logistical delays or other external factors outside our control.

5. Returns and cancellations

All conditions relating to returns, refunds and cancellations are set out in our separate Returns Policy. By placing an order, you agree to the terms set out in that policy.

6. Liability

We are not liable for loss, theft or damage during shipping if tracking information confirms delivery to the address provided by the customer.

Customers are responsible for ensuring that the delivery address entered during purchase is correct and complete.

Address corrections must be submitted within 24 hours of placing the order.

7. Intellectual property

All content on this website, including but not limited to texts, images, logos, graphics and design elements, is the exclusive property of Ernest London.

Any use, reproduction, distribution or modification of website content without prior written authorisation is strictly prohibited.

8. Complaints procedure

If you have a complaint about our products or services, you may submit it in writing via:

Email: info@ernestlondon.com

We endeavour to respond to all complaints within 5 working days and to work towards a fair and reasonable resolution.

9. Applicable law

These Terms and Conditions are governed by and interpreted in accordance with applicable international commercial law, without prejudice to the mandatory consumer protection laws that may apply in your country of residence.