Shipping and Delivery Policy
Shipping and Delivery Policy
At Ernest London, we are committed to delivering your order in the most efficient and accurate way possible. This Shipping and Delivery Policy describes how orders are processed, shipped and delivered.
By placing an order on our website, you agree to the terms set out below.
Order processing time
All orders are processed within 1 to 3 working days.
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment.
Estimated delivery time
The estimated delivery time is 3 to 7 working days, depending on your location.
Please note that delivery times are estimates and may be affected by factors outside our control, such as peak seasons, carrier delays, customs inspections or bank holidays.
Shipping method and origin
All orders are shipped directly from our international suppliers, including suppliers based in China.
Due to the international nature of our shipping process, customs duties, import taxes or handling charges may apply, depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.
Shipping costs
Shipping costs are calculated at the time of purchase and are clearly displayed before completing payment.
The final shipping rate is based on factors such as package weight, delivery destination and the selected shipping method.
Shipping responsibility
Once tracking information confirms that the parcel has been delivered to the address provided at the time of purchase, shipping responsibility passes to the customer.
Customers are responsible for ensuring that all shipping details are correct at the time of placing the order.
Any address errors must be reported within 24 hours of placing the order. After this period, changes may not be possible due to order processing.
Contact information
If you have any questions about shipping or delivery, please contact us at:
Email: info@ernestlondon.com Company name: Ernest London
