Privacy Policy
Privacy Policy
This Privacy Policy applies to the services of Ernest London, accessible via info@ernestlondon.com.
We greatly value the privacy of our customers and are committed to handling all personal information with care, confidentiality and in accordance with applicable privacy regulations.
By using our website and services, you agree to the collection and use of information as described in this Privacy Policy.
Information we collect
When you place an order, create an account or interact with our website, we may collect the following personal data:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Payment and transaction data (processed securely by external payment providers)
- IP address and device information
- Browser type and website usage data
- Order history and customer service interactions
We only collect the personal information necessary to provide our services efficiently and securely.
Purpose of data processing
Your personal data is processed for the following purposes:
- Processing, managing and delivering orders
- Communicating with you about your order or account
- Providing customer service and responding to enquiries
- Sending order confirmations, shipping updates and service-related communications
- Improving our website, services and customer experience
- Preventing fraud and ensuring transaction security
- Complying with legal and regulatory obligations
We do not sell or misuse your personal data.
Sharing personal data with third parties
Your personal information is only shared with third parties where strictly necessary for the operation of our business, including:
- Payment service providers
- Shipping and logistics partners
- IT service providers supporting our web infrastructure
These third parties are contractually obliged to handle your data securely and only for the intended purpose.
We may also disclose personal data if required by law or competent authorities.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless the law requires a longer retention period (for example, tax or accounting obligations).
Once data is no longer needed, it is securely deleted or anonymised.
Cookies and tracking technologies
Our website uses cookies and similar technologies to:
- Ensure the proper functioning of the website
- Analyse visitor behaviour and site performance
- Improve marketing relevance and the user experience
You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website functionalities.
Your rights
You have the right to:
- Access your personal data
- Request the correction of inaccurate or incomplete information
- Request the deletion of your personal data, where permitted by law
- Object to or restrict the processing of your data
- Request data portability
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable legislation.
Contact information
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your data, please contact us at:
Company name: Ernest London Email: info@ernestlondon.com
